BreathBeats Support

[email protected] — we aim to reply within 1 business day.

BreathBeats is a wellness app, not medical care. If you're in crisis: call or text 988 (U.S.), text HOME to 741741, call your local emergency number, or visit findahelpline.com.

Frequently asked

How do I start? Open the app, pick a genre, press play. The music leads; breathe like normal. That's the whole technique — in through your nose, out through your mouth.

How does camera mode work? Is it recording me? No recording, ever. In camera mode your phone analyzes breathing motion in real time, on the device — images are never saved or sent anywhere. The app does save two non-image quality signals with your session record (a detection-accuracy score, and whether mouth-breathing was detected) so your history makes sense. It's how the music matches your rhythm instead of a timer. You can turn it off anytime; everything still works without it. Details: Privacy Policy.

The camera isn't picking up my breathing. Detection likes: normal room light (not darkness), your chest/shoulders in frame, the phone propped steady rather than handheld, and regular clothing (very loose layers can hide motion). If a room defeats it, switch to the no-camera mode — the music still leads you down.

What's free vs. Flow? Free forever: unlimited guided breathing (Box, 4-7-8, Calm, Energizing), three genres (Pop, Piano, Acoustic) plus Silence, and your breathing visual + progress. Flow ($9.99/month or $59.99/year) adds the camera-adaptive mode, all fifteen genres with new drops, and history & insights over time.

How do I cancel or manage my subscription? Subscriptions are billed by Apple or Google, and cancel in your store account (takes ~1 minute): iOS: Settings → your name → Subscriptions → BreathBeats. Android: Play Store → Profile → Payments & subscriptions → Subscriptions → BreathBeats. Canceling stops the next renewal; you keep Flow until the period ends. Deleting the app does not cancel a subscription.

Refunds? Purchases run through the app stores, so refunds do too: Apple at reportaproblem.apple.com, Google via the Play Store's refund flow. If you're stuck, email us and we'll point you to the right screen.

How do I delete my account and data? In the app: Settings → Account → Delete Account — this permanently closes your account and starts deletion or de-identification of its account, session, and wellbeing data. Other data follows the retention periods in the Privacy Policy. Or email [email protected] from your account email. Step-by-step instructions: Delete your account & data.

Can I get a copy of my data? Yes — email [email protected] and we'll send your account and session data in a portable format.

Do the wellbeing check-ins have to be filled out? No — they're optional and skippable, always. If you do use them, they stay private to your account and are never used for ads. See the Consumer Health Data Privacy Policy.

Something else? Found a bug? Accessibility issue? Press? One address for everything: [email protected] (bugs: include device + OS + what happened).